While Halifax provides various financial services to its customers, complaint data from our community has flagged several recurring issues with the quality and accessibility of these services. Common complaints include poor product quality, difficulty reaching customer service by phone or app, and inadequate handling of employment-related concerns. Customers also report issues with their home insurance policies, including neglect that causes damage and unsatisfactory responses to service requests.
To avoid these issues, we strongly advise customers to document all service interactions meticulously, explore both phone and digital communication options for quicker responses, and review home insurance policies carefully for coverage specifics. Early communication and thoroughly documenting any problems can help mitigate potential issues.
Do you have a dispute or had a bad customer experience with Halifax? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Halifax.
Our sentiment meter has detected that Halifax complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Halifax, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on February 9, 2026
We have received 0 complaints about Halifax over the last 12 months. The graph below shows a monthly breakdown.
Curious about Halifax's track record in addressing complaints within the Insurance Companies category? Dive into the all-time complaints data right here!
Helpful experiences shared by verified Halifax customers. Search, discuss and connect with other people in our community.
Complaint from westernfusilier on 04 May 2022 about Halifax.
sofa and chair padding collapsed in just over a year of ownership. Lodged complaint and furniture ombudsman sent assessor who scarcely looked at it and ignored the collapse and didn't even sit on it. Presented a poor report for Halifax... Read more
Complaint from 5uzi on 11 May 2020 about Halifax.
I cannot get in touch to speak to anyone at Halifax Credit Card. When phoning through the app or not through the app the automated message says they are not taking any calls and to go through their app. When I try... Read more
Complaint from Hlhs523 on 29 January 2020 about Halifax.
I was hired for a position in the ER in the main hospital in Daytona..I called *** back to accept the position.I have a 5 plan phoneline. When I returned the call ** seemed dissatisfied. She asked about a person... Read more
Complaint from Dahab1000 on 12 January 2020 about Halifax.
Applied for an online account, opened, card was sent, then the online set up was completed, without any notification from the bank they shut the account. Cause a massive financial inconvenience close to 2500 pounds. Read more
Opened an account, set everything up, suddenly informed me that they closed it, Iost at least 2450 pounds due to short notice of closure and more Read more
Complaint from Martinboy on 23 August 2019 about Halifax.
After making a claim for water coming in from my window and was told I can't claim as the water was probably coming in through the brick work by my home insurance but then phone my home emergency with my... Read more
Complaint from Martinboy on 21 August 2019 about Halifax.
I recently came back from holiday in June to discovered water had been coming in through my window downstairs I then phoned my insurance who said that the water problem was coming through the brick work and as the weather... Read more
Complaint from Joolz on 14 October 2018 about Halifax.
I phoned to fix my mortgage from a variable rate. Unfortunately they couldn't help me and advised I needed to visit a branch as my property is based in the Isle of Man - the island branch was CLOSED a number... Read more
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