While GraysOnline offers a wide range of products through its online auctions and sales, complaint data from our community has flagged several recurring issues customers face. Common complaints include receiving refurbished computers with faulty components, purchasing vehicles that are later found to have undisclosed issues, and experiencing fraudulent activity related to their purchases. Customers also mention challenges with getting timely assistance from customer service regarding these problems.
To avoid these issues, we strongly advise customers to thoroughly research the product condition, ask for detailed information before making a purchase, and document all transactions. If problems arise, contact customer service immediately, keep records of all interactions, and gather evidence like photos or videos to support your claims.
Do you have a dispute or had a bad customer experience with GraysOnline? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to GraysOnline.
Our sentiment meter has detected that GraysOnline complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with GraysOnline, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on November 1, 2025
We have received 0 complaints about GraysOnline over the last 12 months. The graph below shows a monthly breakdown.
Curious about GraysOnline's track record in addressing complaints within the Online Services category? Dive into the all-time complaints data right here!
Helpful experiences shared by verified GraysOnline customers. Search, discuss and connect with other people in our community.
Complaint from litsupport1 on 07 June 2022 about GraysOnline.
Bought a refurbished all-in-one computer from Grays. Good specs, good looking computer... Except that the USB ports do not work. Which means that I can't use the wireless keyboard and mouse that they supplied (because you can't plug in the... Read more
Complaint from Sharna Mostyn on 22 May 2022 about GraysOnline.
I purchased a car with an auction with Grays online. The car has a Statutory warranty with it. The day I picked the car up, I drove it 100kms and loss power and the engine light appeared. I got the... Read more
Complaint from Nate.01 on 11 October 2021 about GraysOnline.
My auction account was hacked and a bid was placed on a car! I received an email from grays online advising that I won a car. I thought it was a scam and disregarded the email! Next morning PayPal deducted... Read more
✅ 10 years experience in successful complaint resolution
✅ We will make sure that your complaint receives the attention it deserves📢
✅ Get help from our community, and help other people to make better choices
✅ 100% verified reviews from real people
