My account was hacked and my money has been stolen from my account......Gemini has done nothing to help me.......They are CROOKS Read more
Gemini Complaints Service & Advice
Most Common Gemini Complaints and Tips
Based on feedback from our community, several key issues have been identified with Gemini's services. Common complaints include instances of fraud and theft, accounts being locked or deactivated without clear reason, and difficulties in withdrawing funds or cryptocurrency. Customers have also reported being unable to move their assets from Bitcoin, as well as significant losses due to account security breaches.
To mitigate these issues, we advise customers to enable all available security features, such as two-factor authentication, and regularly update their passwords. Additionally, promptly report any suspicious activity to Gemini's support team, maintain thorough records of all transactions and interactions, and consider diversifying holdings to protect against losses.
How and why file a complaint about Gemini?
Do you have a dispute or had a bad customer experience with Gemini? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Gemini.
Gemini Customer Sentiment: Neutral
Our sentiment meter has detected that Gemini complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Gemini, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on February 4, 2026
Gemini complaints chart
We have received 0 complaints about Gemini over the last 12 months. The graph below shows a monthly breakdown.
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Media uploaded by our community
Gemini complaint statistics
Curious about Gemini's track record in addressing complaints within the Crypto / DeFi / Blockchain category? Dive into the all-time complaints data right here!
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How to contact the customer service of Gemini?
Below, you will find the contact information for the complaint department of Gemini. To amplify the impact of your complaint, please use our complaint form.
Complaint line phone number:
1-866-240-5113
Webcare email:
support@gemini.com
Contact form:
You can contact the customer service of Gemini by calling 1-866-240-5113. For Gemini support through email, send your inquiry to support@gemini.com. If you want to reach out to Gemini through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
Bad reviews about Gemini: (10)
Helpful experiences shared by verified Gemini customers. Search, discuss and connect with other people in our community.
Ive placed my hard earned money into gemini and within 20 mins ive been locked out of my account for no good reason Read more
Security hold
Complaint from armonte on 12 January 2023 about Gemini.
I tried to move some crypto to one of my other wallets and have put me in no answer zone. Why is customer support so anti-support? Read more
Refuse to let me move from bitcoin
Complaint from Dnolra48 on 05 January 2023 about Gemini.
This has be unreal with Gemini, they will not let me move my bitcoin to my own wallet. For over a week they keep declining it and saying security reasons but give my no explanation. I have... Read more
Locked out of own account for no reason since 29th August 2022
Complaint from Jet73@ymail.com on 06 November 2022 about Gemini.
Since 29th of August, I have not being able to log into my Gemini account and I have not done any changes to my password previously. I proceeded to change my password as instructed, and got the same error... Read more
I want money back
Complaint from Minab on 17 February 2022 about Gemini.
My account with Gemini was close By my bank becouse they transfer money with out my request,it is few months that I request to close this Gemini account and want my money out, I want them to send me a check,they... Read more
I had 1000 in their platform to start with then they said I initiated a deposit for 960.60 and I never did. Read more
£1500 lost
Complaint from Mark Henry Rood on 23 August 2021 about Gemini.
I sent £1500 to Gemini.com on 19th August 2021 at 14.55 they have not received it I have complained but I looks like it has fallen on deaf ears I notice on Facebook there are 100s maybe 1000s of the... Read more
On 71421 I found out I was hacked and Gemini deactivated MY Account
Complaint from Donno7 on 29 July 2021 about Gemini.
I’m visually impaired please excuse typos. A couple weeks ago I received an email from Gemini saying something about an address and if I didn’t start it to let them know. I started calling. I got a guy sll he... Read more
Gemini has closed my account with crypto currency on the exchange
Complaint from DavePat on 01 June 2021 about Gemini.
Hello I have an exchange account with Gemini. Gemini has closed my account with money on my account. I am not able to withdraw my fund out of my account. I have tried to... Read more
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