My complaint:
This has be unreal with Gemini, they will not let me move my bitcoin to my own wallet. For over a week they keep declining it and saying security reasons but give my no explanation. I have written them over and over and get little response and no help. Here is a copy of recent email I sent them and you can see what is going on. I so on the web so many others are having the same problems. I do hope you can help me, thanks, Ralph Uidl. Here is copy: You have been telling me this for a week that someone will get back to me. I wait and wait and if you read what I said prior you would have to understand why I am not happy. You are holding my bitcoin and will not tell me the reason why? Poor customer support, I have read on the web others go through this with Geminii. Pleaasae read again now: Please, I tried to send my bitcoin to exodus wallet and it was declined saying security hold again? What is going on, are you a scam, it has been a week since I deposited $500 from my debit card and I get no answers? I have written you numerous times and fianlly got two people wanting selfies which I took and sent numerous times? I first asked if I deposited funds with debit care are they available right away and you said yes. After, you said a 24 hour hold and then II started getting transactions to send bitcoin to my exodus wallet declined. I wrote and waited days until I got the request for selfies and then I got an email saying the account is closed and there are no funds? I wrote again and then was told you had more to look at cause I had a restriction, my god are you for real, why on earth was there a restriction in the first place? I verified my bank and all but am still going through all this with you and I have been told nothing, you have not told me anything or done anything. I want to send my bitcoin, I have to find out where I can complain about Gemini as I used Coinbase and Robinhood prior and never had these problems. Please, what on earth is going on? Ralph Uidl Please have someone call me at 708-268-6880. YOu tell me nothing? I also use a VPN, it is off now, this is crazy.
Suggested solution:
I just want to move my crypto into my exodus wallet ASAP.
