My complaint:
Since 29th of August, I have not being able to log into my Gemini account and I have not done any changes to my password previously. I proceeded to change my password as instructed, and got the same error message.
I reported the case to Gemini support on the 30th of August, and to date I have got no answer on what happened and have sustained losses due to my inability to trade during this period of time.
I have send various times to their support, ceo, cfo and Gemini complaints emails, but got no reply.
Suggested solution:
Return back my access to my account and clear explanation on what happened.
They should also refund back any losses that I would have incurred since August 30th 2022, due to me not being able to access to my account.
