While Assurant provides various insurance and warranty services, complaint data from our community has flagged several recurring issues with the handling of claims and reimbursements. Common complaints include delays in claim processing, denial of coverage for water damage, and difficulties in getting replacement items approved under warranty. Customers also report unsatisfactory experiences with rental car reimbursements and unresponsive customer service.
To avoid these issues, we strongly advise customers to thoroughly review their policy details and coverages before filing a claim. Ensure all required documentation is accurately submitted and follow up regularly with the customer service team. If problems arise, document all interactions and gather supporting evidence to strengthen your case.
Do you have a dispute or had a bad customer experience with Assurant? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Assurant.
While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Assurant over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on November 26, 2025
We have received 1 complaints about Assurant over the last 12 months. The graph below shows a monthly breakdown.
Curious about Assurant's track record in addressing complaints within the Insurance Companies category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Assurant. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Assurant by calling 1-888-868-3722. If you want to reach out to Assurant through their own website, you can use their contact form.
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Helpful experiences shared by verified Assurant customers. Search, discuss and connect with other people in our community.
Complaint from TTSPEA on 16 September 2025 about Assurant.
I filed a claim 6/10/25 for water damage to my apartment unit , the first claim was denied due to not being able to obtain the reason for the loss even after sending photos of damages . No problem .... Read more
Hello on march 28 i file a claim Due to a lost device, its been 4 days that you guys havent sent me a replacement and still ln processing , been a customer for 8 years this is unacceptable , its... Read more
Complaint from victoria.p on 14 February 2024 about Assurant.
This has taken WAY too long to get resolved. All I need is a ANSWER to get my estimate approved and I have had already THREEE adjustors in the past 3 months of me dealing with this. This is beyond... Read more
Complaint from Callie1975 on 27 September 2023 about Assurant.
I had a iPhone 14 pro max with T-Mobile and had insurance and they denied my claim and told me I will get a letter in the mail as to why it was denied and up to now I never... Read more
Hello, I’ve been trying to submit a claim for my sectional to get it repaired or replaced. The first initial claim I submitted months ago for my sectional, someone came and looked, said it wasn’t fixable and sent in the... Read more
Complaint from Redbone53 on 23 August 2023 about Assurant.
Hello my name is Deborah Gravesandy Claim00104150543 I had water damaged too my apartment 505 Maner Terrace SE ATLANTA Georgia 30339 On 8/10/2023 in my coat closet I contacted the front office in my complex building and they send maintenance guys out to see... Read more
Complaint from DARVIN on 19 July 2023 about Assurant.
AUTONATIONAL SENT US TO HERTZ FOR A RENTAL THRU MY POLICY FOR AN EXTENDED REPAIR AT THEIRSHOP IN DORAL (TOOK 2 WEEKS). THEY SAID ASSURANT WOULD PAY UP TO $300.00. SO I RENTED A TRUCK BUT MY CARD WAS... Read more
Complaint from amlevere on 03 June 2023 about Assurant.
I have had laptop since February. It was lost/misplaced/ or stolen while my son was in the hospital. Filed the claim and the continue to deny it. States it was active when I filed claim despite T-Mobile repeatedly telling them... Read more
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