Assurant complaint: Deborah Gravesandy

Hello my name is Deborah Gravesandy
Claim00104150543
I had water damaged too my apartment
505 Maner Terrace SE
ATLANTA Georgia
30339
On 8/10/2023 in my coat closet
I contacted the front office in my complex building and they send maintenance guys out to see the issue
During the water damaged my 55television, a coat, several items of clothes and four purses was damaged
The maintenance guys came out and disposed of the items and tossed them in the dumpster which is located at the main entrance because they have carts that could load heavy items
Before items was disposed of, I took several pictures for my record
I got in touch with my RENTAL INSURANCE and I was assigned an adjuster by the name of Alexis Wilson
I spoke too her several times
I informed her that the items was disposed of and that was when she informed me that I was suppose too keep the items
I informed her that I took pictures
She told me that I will be receiving some paperwork in the mail
Lightning/Power Surge Claim Form and other forms that needs too be filled out
I informed her again that the water damaged item was disposed of
Alexis inform me to just email the photos and it shouldn’t be a issue
I did just that asap
After I emailed the photos of the damaged property
I have been trying too get in touch with Alexis Wilson since 8/17/2023 no response too see if she recieved them
Every day after that I have been calling and emailing still no response as of today
Days I tried 3-5 times too get in touch with Alexis Wilson 8/17/2023, 8/18/2023/,8/20/2023,8/21/2023,
8/22/2023
I email [email protected]
Numerous times still no response
So I finally called the main line and I was given Ms Wilson’s supervisor name and number on 8/23/2023 Marcelo Nesa and I call and left him about 6 messages since 9am and still no response
So I called back and got Marcelo Nesa’ s supervisor name and number
Which is Victoria Fling and I left her several messages and still no response
I am very disappointed in service
I am an honest paying customer and I will like the same treatment as I put into paying my bill monthly
All I want too know is what is going on with my claim and I feel as if I am getting pushed too the back burner and that’s not fair too a customer