Assurant complaint: Warranty

Hello, I’ve been trying to submit a claim for my sectional to get it repaired or replaced. The first initial claim I submitted months ago for my sectional, someone came and looked, said it wasn’t fixable and sent in the report. Well somehow it got switched to swivel chair and ottoman and a replacement was sent in for my ottoman, but the only thing I need replaced or fixed is my sectional.

So I’ve traveled 45 minutes to the American Freight store several times with a new baby, spent hours on the phone being transferred back and forth to several people who say it’s a different department and don’t end up helping at all.

Finally get sent an email and told to start over and submit a new claim on it, well I do that and they reply “sorry you waited too long to submit your claim” and I notice it’s been switched to day “swivel chair” again when it 100% said sectional the day before, which all is ridiculous because I have been trying to get my couch fixed for months.

I paid so much extra money for a warranty on this expensive couch and nothing is being done to get it fixed. I’ve only had it since 2022! I am beyond frustrated and have been nothing but patient and nice and understanding, but I am getting no where with you guys, please help!