While Upwork connects freelancers with clients globally, complaint data from our community has highlighted several recurring issues with the platform. Common complaints include sudden account suspensions after charging for membership, problems with receiving refunds, and cases where earnings are seized or inaccessible. Customers also report challenges with payment processing and feeling mistreated by customer support.
To avoid these issues, we strongly advise freelancers and clients to thoroughly read and understand Upwork's terms of service and policies. Keep detailed records of all transactions and interactions, and contact customer support immediately if any issues arise. Document all communications and consider having backup plans for potential payment delays or disputes.
Do you have a dispute or had a bad customer experience with Upwork? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Upwork.
While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Upwork over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on February 3, 2026
We have received 1 complaints about Upwork over the last 12 months. The graph below shows a monthly breakdown.
Curious about Upwork's track record in addressing complaints within the Employment category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Upwork. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Upwork by calling 650-316-7500. If you want to reach out to Upwork through their own website, you can use their contact form.
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Helpful experiences shared by verified Upwork customers. Search, discuss and connect with other people in our community.
Complaint from lispa muriuki on 16 December 2025 about Upwork.
MY UPWORK ACCOUNT HAS BEEN SUSPENDED AND I DIDNT GET ANY EMAIL ABOUT IT SO I A,M NOT AWARE OF THE CAUSE AND I CANT EVEN LOG IN AND WHEN I GO TO CUSTOMER SUPPORT ITS REDIRECTING ME TO LOG... Read more
Complaint from Quickbooksdevelopment2023@gmail.com on 27 November 2023 about Upwork.
They suspended my account after they charged me $45 for membership . Read more
Complaint from Qusay on 28 July 2023 about Upwork.
I am reaching out regarding a recent situation with my upwork account. I received a notification via email indicating that my account was temporarily suspended due to chargebacks, and I was asked to take action. In response to this, I acted... Read more
Complaint from Onestoptech on 27 July 2023 about Upwork.
Issue is that my account was close few year ago ,my account was full of fund it was near 300 usd , Upwork close my account without any reason I have already submitted my all documents for verification.suddendly one day... Read more
Complaint from Mahindra on 08 June 2023 about Upwork.
I worked for client which was 95$ and work also successfully completed. But Upwork has some payment related issue with the client and they did not released my 95$ and simply refunded to the customer. Iam unable to talk with client... Read more
Complaint from thav on 29 March 2023 about Upwork.
Explanation and details of Upwork fraud We signed the contract between Upwork freelancer and us on October 28.2022, with deadline requested by the freelancer on January 6.2023, we paid in full via Paypal $3,828.12 ($328.12 for Upwork and $3,500.00) as escrow... Read more
Complaint from believe9 on 27 November 2022 about Upwork.
I want to complain about the way I got treated. I always ask for contract, and I am as much as careful as I could be. They are inhuman, I can't feel safe in their work environment. I gave... Read more
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