Our sentiment meter has detected that The RealReal complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with The RealReal, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on May 4, 2024
Do you have a dispute or had a bad customer experience with The RealReal? Submit your The RealReal complaint through our platform to support its escalation, prompting their customer service to resolve it.
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We have received 2 complaints about The RealReal over the last 12 months. The graph below shows a monthly breakdown.
Curious about The RealReal's track record in addressing complaints within the Luxury category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of The RealReal. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of The RealReal by calling 1-877-373-6374. For The RealReal support through email, send your inquiry to customerservice@therealreal.com. If you want to reach out to The RealReal through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from BRENKAR02 on 27 November 2023 about The RealReal.
I met with an employee from The RealReal on 10/09/2023 at my home, as I wanted to use their service to sell some clothing. I had researched their website to identify acceptable brands. My primary item for sale was a... Read more
Complaint from Charlene3434 on 25 July 2023 about The RealReal.
The Real Real sent three bags not as described without checking at point of order and delivery. While they offered free return and refund of order paid, I am out of pocket due to the local customs and taxes paid.... Read more
Complaint from TheRealRealSucks on 27 April 2023 about The RealReal.
I sent clothes to The Real Real consignment to be sold and they stole over half of them. They said they were not authentic and kept them. I have contacted the company 3 times regarding this and they said they... Read more
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