While The RealReal offers a platform for buying and selling luxury items, complaint data from our community has flagged several recurring issues with how transactions and item descriptions are handled. Common complaints include receiving significantly lower payments than expected for consigned items, refusal to provide full refunds for items not as described, and concerns about missing designer clothes that were sent to the company.
To avoid these issues, we strongly advise customers to thoroughly review the consignment terms and ask for item valuations in writing before sending items. Additionally, always document the condition and details of your items with photos and clear communications to ensure accountability. If problems do arise, contact customer service immediately and maintain thorough records of all correspondence.
Do you have a dispute or had a bad customer experience with The RealReal? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to The RealReal.
Our sentiment meter has detected that The RealReal complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with The RealReal, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on November 26, 2025
We have received 0 complaints about The RealReal over the last 12 months. The graph below shows a monthly breakdown.
Curious about The RealReal's track record in addressing complaints within the Luxury category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of The RealReal. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of The RealReal by calling 1-877-373-6374. For The RealReal support through email, send your inquiry to customerservice@therealreal.com. If you want to reach out to The RealReal through their own website, you can use their contact form.
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Helpful experiences shared by verified The RealReal customers. Search, discuss and connect with other people in our community.
Complaint from BRENKAR02 on 27 November 2023 about The RealReal.
I met with an employee from The RealReal on 10/09/2023 at my home, as I wanted to use their service to sell some clothing. I had researched their website to identify acceptable brands. My primary item for sale was a... Read more
Complaint from Charlene3434 on 25 July 2023 about The RealReal.
The Real Real sent three bags not as described without checking at point of order and delivery. While they offered free return and refund of order paid, I am out of pocket due to the local customs and taxes paid.... Read more
Complaint from TheRealRealSucks on 27 April 2023 about The RealReal.
I sent clothes to The Real Real consignment to be sold and they stole over half of them. They said they were not authentic and kept them. I have contacted the company 3 times regarding this and they said they... Read more
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