The RealReal complaint: No full refund for items purchased that is not as described
Filed 25 Jul 2023 by Charlene
The Real Real sent three bags not as described without checking at point of order and delivery. While they offered free return and refund of order paid, I am out of pocket due to the local customs and taxes paid. They refused to do anything else. I lost money through purchasing at the Real Real.
I have previous experience shopping with Vestiaire Collective where they refunded the local taxes and customs for returned orders. At least I am not out of pocket. I have not even talked about the disappointment and inconvenience that I have to go about to return the items.
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