The RealReal complaint: failed to inform me about payment

I met with an employee from The RealReal on 10/09/2023 at my home, as I wanted to use their service to sell some clothing. I had researched their website to identify acceptable brands. My primary item for sale was a red Alexander McQueen runway pre-death dress in pristine condition, which I believed had substantial value, having seen a similar dress sell for $9,000 on a consignment site called 1st dibs. The employee evaluated my clothing, accepted some items including the McQueen dress, and rejected others. I mentioned the $9,000 sale I had seen and expressed my expectation of a similar return from The RealReal. The employee did not correct my expectations or provide any indication that they were unrealistic.

When I later received an email about my clothing on The RealReal site, I discovered that my Alexander McQueen dress had sold for only $285. On 10/09/2023, I had made it clear that I expected a sale price comparable to the $9,000 from 1st dibs. Had I been informed of the likely sale price on The RealReal, I would have chosen not to sell the dress through them. I believe that the employee knew the approximate value of the dress and should have informed me of the significant difference in expected sale price. This lack of transparency felt like a tacit misleading, and I feel taken advantage of. I would not have listed the dress on The RealReal had I known its value on their site and would have opted for another platform like 1st dibs. The way the business was conducted was not honest or transparent, and I am both disappointed and angry.