While Mr. Cooper provides a range of mortgage services, complaint data from our community has flagged several recurring issues that customers seem to face frequently. Common complaints include difficulties with PMI removal and instances of mortgage payment refusal, leading to significant frustration and confusion among homeowners. Customers also report challenges in getting timely and clear responses from customer service when these issues arise.
To avoid these issues, we strongly advise customers to stay proactive about their PMI removal eligibility and document all relevant interactions and communications. If a payment refusal occurs, contact customer service immediately and keep detailed records of all conversations and transactions.
Do you have a dispute or had a bad customer experience with Mr. Cooper? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Mr. Cooper.
Our sentiment meter has detected that Mr. Cooper complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Mr. Cooper, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on November 1, 2025
We have received 0 complaints about Mr. Cooper over the last 12 months. The graph below shows a monthly breakdown.
Curious about Mr. Cooper's track record in addressing complaints within the Financial Services category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Mr. Cooper. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Mr. Cooper by calling 888-275-4178. If you want to reach out to Mr. Cooper through their own website, you can use their contact form.
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Helpful experiences shared by verified Mr. Cooper customers. Search, discuss and connect with other people in our community.
Complaint from Single Mom22 on 22 December 2022 about Mr. Cooper.
I have tried for weeks to schedule an appraisal for my property to remove PMI. It is impossible to speak to a live agent, unless you trick the system and pick the refinance option.. I guess making money gets them... Read more
Complaint from Delken.dk@gmai.com on 17 April 2022 about Mr. Cooper.
During the pendemic my load in place in forberance I was ill from the covid19 which i had to spend more then 5weeks in the hospital all this was started in late 2019, I had to file bankruptcy during this... Read more
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