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Mr. Cooper complaint: PMI Removal

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Filed 22 Dec 2022 by Anna

I have tried for weeks to schedule an appraisal for my property to remove PMI. It is impossible to speak to a live agent, unless you trick the system and pick the refinance option.. I guess making money gets them to answer that. They demanded two years over before they even schedule anything!! Therefore, as a single mom, I will end up paying at least two months extra. Because they book the appraisal 6 weeks out. I was promised a call by Viola in PMI on the 21st. I begged her because it is impossible to speak with them. I never got it!! I expect nothing but more excuses.

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