Funds disappeared
Complaint from Baggerz on 04 March 2024 about MoonPay.
Moonpay have taken my money!!!!!! Read more
MoonPay complaints
MoonPay Complaint Sentiment: Positive
While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about MoonPay over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 26, 2024
MoonPay complaint process
Do you have a dispute or had a bad customer experience with MoonPay? Submit your MoonPay complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of MoonPay.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional MoonPay complaint letter — and send it to their corporate office on your behalf.
How to file a complaint about MoonPay?
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
MoonPay complaints chart
We have received 2 complaints about MoonPay over the last 12 months. The graph below shows a monthly breakdown.
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MoonPay complaint statistics
Curious about MoonPay's track record in addressing complaints within the Crypto / DeFi / Blockchain category? Dive into the all-time complaints data right here!
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Total complaints
3
Open Complaints
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Complaints pending
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Complaints resolved
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3 ratings
How to contact the customer service of MoonPay?
Below, you will find the contact information for the complaint department of MoonPay. To amplify the impact of your complaint, please use our complaint form.
Complaint line phone number:
833-610-0735
Contact form:
You can contact the customer service of MoonPay by calling 833-610-0735. If you want to reach out to MoonPay through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
MoonPay reviews: (3)
Authentic experiences shared by our community for your benefit.
Problem with verification after using them for 12 months
Complaint from bobbie_hawkett@yahoo.co.uk on 25 August 2023 about MoonPay.
Having used them for 12 months or more. They suddenly became difficult to deal with . I made a Bitcoin purchase and sent to USA on Monday 21 August which went successfully . Then I did the same on Tuesday... Read more
Refund taking over a month
Complaint from Euan on 22 March 2023 about MoonPay.
I have been trying to get my money back from this company for over a month i sold money through exodus wallet and apparently the account that I had sold the crypto to does not accept crypto currency transactions causing... Read more
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