Funds disappeared
Complaint from Baggerz on 04 March 2024 about MoonPay.
Moonpay have taken my money!!!!!! Read more
MoonPay Complaints Service & Advice
Most Common MoonPay Complaints and Tips
While MoonPay facilitates easy cryptocurrency transactions, complaint data from our community has highlighted several recurring issues with their service. Common complaints include funds disappearing from accounts, significant delays in the verification process even for long-term users, and refunds taking excessively long periods to process.
To avoid these issues, we strongly advise customers to regularly monitor their account balances and document all transactions. If you encounter problems, contact customer service immediately, keep a detailed record of all communications, and have supporting documentation ready. Ensuring your verification details are up-to-date can also help prevent delays.
How and why file a complaint about MoonPay?
Do you have a dispute or had a bad customer experience with MoonPay? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to MoonPay.
MoonPay Customer Sentiment: Neutral
Our sentiment meter has detected that MoonPay complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with MoonPay, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on November 26, 2025
MoonPay complaints chart
We have received 0 complaints about MoonPay over the last 12 months. The graph below shows a monthly breakdown.
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Media uploaded by our community
MoonPay complaint statistics
Curious about MoonPay's track record in addressing complaints within the Crypto / DeFi / Blockchain category? Dive into the all-time complaints data right here!
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Complaints resolved
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3 ratings
How to contact the customer service of MoonPay?
Below, you will find the contact information for the complaint department of MoonPay. To amplify the impact of your complaint, please use our complaint form.
Complaint line phone number:
833-610-0735
Contact form:
You can contact the customer service of MoonPay by calling 833-610-0735. If you want to reach out to MoonPay through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
Bad reviews about MoonPay: (3)
Helpful experiences shared by verified MoonPay customers. Search, discuss and connect with other people in our community.
Problem with verification after using them for 12 months
Complaint from bobbie_hawkett@yahoo.co.uk on 25 August 2023 about MoonPay.
Having used them for 12 months or more. They suddenly became difficult to deal with . I made a Bitcoin purchase and sent to USA on Monday 21 August which went successfully . Then I did the same on Tuesday... Read more
Refund taking over a month
Complaint from Euan on 22 March 2023 about MoonPay.
I have been trying to get my money back from this company for over a month i sold money through exodus wallet and apparently the account that I had sold the crypto to does not accept crypto currency transactions causing... Read more
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