MoonPay complaint: Problem with verification after using them for 12 months
Filed 25 Aug 2023 by Bobbie
Having used them for 12 months or more. They suddenly became difficult to deal with . I made a Bitcoin purchase and sent to USA on Monday 21 August which went successfully . Then I did the same on Tuesday 22 August but they declined. After emailing them a number of times , and emailing them further proof for verification . They never replied any of my emails and they are not offering any help at all .
I have therefore decided to make this a formal complaint in the hope they will get in touch with me to resolve this matter as I would still like to use them having been using them for over a year . No communication from them whatsoever. Very disappointing indeed.
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