While IHG Hotels offers a wide range of accommodations globally, complaint data from our community has flagged several recurring issues that customers often face during their stays. Common complaints include poor customer service, billing errors, and withheld paychecks or missing receipts. Additionally, some customers have reported incidents of burglary, rude front desk staff, and discrepancies between information provided over the phone and via email.
To avoid these issues, we strongly advise customers to double-check their billing details upon check-in and verify all information received through various communication channels. If you encounter any problems, document the issue immediately, and escalate it to management or customer service for prompt resolution. For employees, keep thorough records of your employment terms and communications to address any payroll concerns effectively.
Do you have a dispute or had a bad customer experience with IHG Hotels? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to IHG Hotels.
Our sentiment meter has detected that IHG Hotels complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with IHG Hotels, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on March 16, 2026
We have received 1 complaints about IHG Hotels over the last 12 months. The graph below shows a monthly breakdown.
Curious about IHG Hotels's track record in addressing complaints within the Hotels / Motels category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of IHG Hotels. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of IHG Hotels by calling 1-877-424-2449. If you want to reach out to IHG Hotels through their own website, you can use their contact form.
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Helpful experiences shared by verified IHG Hotels customers. Search, discuss and connect with other people in our community.
Complaint from Jenika on 05 April 2023 about IHG Hotels.
Dear Sir Madam, I am writing to you to raise an issue about your Hotel The issue that I have experienced was: My family and I checked into the Holiday inn vacations desert club resort in Las Vegas 3950 Koval Ln... Read more
Complaint from Humble on 22 September 2022 about IHG Hotels.
I was witness and victim to the worst employment possible. For months I watched as people were belittled berated spoken to as less than and fired based on the attitude of the day. The turn over rate is like a... Read more
Complaint from dasnnyski on 30 July 2022 about IHG Hotels.
I need a receipt from a stay completed on July 24. Today is July 25. IHG sent me an email containing a link to Review my bill and checkout. When clicked, the new website says I already checked out. Well,... Read more
Complaint from Angry As on 05 January 2022 about IHG Hotels.
Went to reception to ask for room service menu, waited for reception staff to acknowledge me, another staff member walked in front of me and started talking to reception who had ignored me. Will ever come back? Nah. Read more
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