While IHG Hotels offers a wide range of accommodations globally, complaint data from our community has flagged several recurring issues that customers often face during their stays. Common complaints include poor customer service, billing errors, and withheld paychecks or missing receipts. Additionally, some customers have reported incidents of burglary, rude front desk staff, and discrepancies between information provided over the phone and via email.
To avoid these issues, we strongly advise customers to double-check their billing details upon check-in and verify all information received through various communication channels. If you encounter any problems, document the issue immediately, and escalate it to management or customer service for prompt resolution. For employees, keep thorough records of your employment terms and communications to address any payroll concerns effectively.
Do you have a dispute or had a bad customer experience with IHG Hotels? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to IHG Hotels.
While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about IHG Hotels over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on February 3, 2026
We have received 1 complaints about IHG Hotels over the last 12 months. The graph below shows a monthly breakdown.
Curious about IHG Hotels's track record in addressing complaints within the Hotels / Motels category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of IHG Hotels. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of IHG Hotels by calling 1-877-424-2449. If you want to reach out to IHG Hotels through their own website, you can use their contact form.
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Helpful experiences shared by verified IHG Hotels customers. Search, discuss and connect with other people in our community.
Complaint from Franoh on 14 December 2025 about IHG Hotels.
I booked two nights at Holiday Inn the niu in frankfurt and the first evening the water was scolding hot and in the morning. I told the front desk and they moved me to another room. The second room had... Read more
Complaint from Opalstella on 26 June 2024 about IHG Hotels.
I had been sick for almost a week and yes I gave my manager a doctor's excuse because I had pneumonia and then I got through that and then like the week after nothing week after but two weeks after... Read more
Complaint from Pankaj Singh on 04 April 2024 about IHG Hotels.
I was employed with crowne plaza Gurugram (india) as a senior chef de partie. I was join this hotel 1 April 2021 to 19 dec 2021. It's almost 2.3 years. I continuously email and call them. But no one can... Read more
Complaint from Rbaez on 20 February 2024 about IHG Hotels.
My employer is withholding my last paycheck. I never received a uniform and they are stating I have to return my uniform for my check. I never signed documentation stating I had to pay for or return my name tag... Read more
Complaint from Zuenazouzou@gmail.com on 06 February 2024 about IHG Hotels.
I Was employed in IHG In department of hotels operations, in order to complete the tasks in some cases they give negative amount to pay after you pay it you you are able to fish the task get commission and... Read more
Complaint from Sherry675 on 13 September 2023 about IHG Hotels.
The assistant GM is very rude she is very disrespectful and non professional she treated us like we were homeless people looking for somewhere to sleep,she does not need to be working in the the hotel business,she made my kids... Read more
Complaint from ItsJennifer on 02 August 2023 about IHG Hotels.
To whom it may concern, Today, I had the displeasure of speaking to a Vincent (Corporate ID: 081999) out of Orlando, Florida, who attempted to sell me on a promotion for IHG’s 40-year anniversary. I am empathetic to frontline salesmen... Read more
Complaint from Robert wan on 15 July 2023 about IHG Hotels.
Date: 7/14 Early this evening, After realizing the hotel elevator was not working, I went to the front desk to ask for alternative ways to exit the building. The front desk persons name is Hamid, and pointed toward the stairs and... Read more
Complaint from Jill Fontanella on 20 June 2023 about IHG Hotels.
Good Morning, I have been very patient for the past week regarding cancelling my reservation. I have been on the phone for hours with no success. In fact I was told on Monday June 12, this would be resolved by... Read more
Complaint from Deepak Gangadhar on 01 June 2023 about IHG Hotels.
My name is Deepak Gangadhar, I had made a booking on your own website for a more clear direct transaction, with ation number 23486321, from 26th May 2023 to 30th May 2023. The Price was 6596.63 AED. The ation also... Read more
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