First Abu Dhabi Bank complaint?

Do you have a dispute or a bad customer experience with First Abu Dhabi Bank? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

The First Abu Dhabi Bank contact number in our data is 600525500, and the FAB mobile app and bankfab.com carry the secure message and complaint routes for account holders. Use a channel that leaves a written record and always ask for the complaint reference number: that reference is what lets you chase the same case instead of starting again with the next agent.

Have your account or card number, the exact dates and amounts, and copies of any letters ready before you begin. Charge on the statement the bank cannot explain? Start your complaint on our website and we open a case, then keep coaching you after you file: what to reply, when to push and how to escalate.

Report it the moment you see it and do two things in the same call: block the card or freeze the affected channel, and open a formal dispute with a reference number. Follow the call with a written message through the app or by email so a timestamp exists. Never share a one time password or a code that arrives by message, not even with somebody who says they are calling from the bank: no genuine bank employee ever needs it.

Collect the statement lines, the merchant names exactly as they appear, and anything that shows where you actually were at the time. A clear, dated list of disputed transactions is the difference between a dispute that gets investigated and one that gets closed.

Ask for the closure in writing and insist on written confirmation coming back: a statement or letter showing a zero balance and the account or product marked closed. Do the same for a credit card or a loan that never went through, because an application left open in the system can keep generating charges and can surface in your credit record. Ask specifically what is still outstanding and get that answer in writing too.

Credit records in the United Arab Emirates are held by Al Etihad Credit Bureau, so check your own report afterwards to confirm the product really was removed. Closure asked for and the charges still coming? Put the dates and the names of everyone you spoke to in your complaint here, where other customers billed on a product they closed can back your case up.

Escalate inside the bank first and hold on to the complaint reference: ask for the case to be handed to the complaints unit rather than left with the branch or the call centre agent who took it. State exactly what outcome you want, whether that is a reversal, a corrected credit record or a closure letter, and say by when you expect an answer.

If the bank cannot resolve it, banking customers in the United Arab Emirates can take a dispute further with the Central Bank of the UAE, which oversees consumer protection for licensed banks. A complaint filed through our complaint process runs next to that: we put your case to First Abu Dhabi Bank through emails, social media and paper complaint letters while the formal route takes its course.

No. First Abu Dhabi Bank says its staff never ask for a password, OTP or PIN for any banking service, and that scammers pose as FAB employees or officials to press for one. Anyone asking you for those codes by phone or text is not the bank.

First Abu Dhabi Bank has 2 complaints here so far, not enough to call any of it a pattern. Our research shows the issues that come up most at a large UAE retail bank: card fees and charges that were never made clear, disputed transactions that take months, liability and clearance letters delayed after a loan is settled, accounts blocked or hard to close, salary transfer conditions, and a call centre that keeps transferring the caller.

Search the cases below to find one like yours.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of First Abu Dhabi Bank through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with First Abu Dhabi Bank can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.