While Etisalat is a major player in the telecommunications sector, complaint data from our community has flagged several recurring issues. Common complaints include difficulties with account closure and customer support, unexpected overcharges, and complications with SIM swap procedures. Users have also reported problems with not receiving internet connections as promised, credit and billing discrepancies, and service re-issuance troubles even after clearing payments and submitting necessary documents.
To avoid these issues, we strongly advise customers to thoroughly review all account and billing statements regularly and ensure they understand all terms and conditions before proceeding with services. If problems do arise, contact Etisalat's customer service immediately and keep detailed records of all interactions, including dates, names, and any reference numbers. Documenting everything with photos and screenshots when possible can also be crucial in resolving disputes effectively.
Do you have a dispute or had a bad customer experience with Etisalat? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Etisalat.
Our sentiment meter has detected that Etisalat complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Etisalat, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on February 4, 2026
We have received 0 complaints about Etisalat over the last 12 months. The graph below shows a monthly breakdown.
Curious about Etisalat's track record in addressing complaints within the Telecom category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Etisalat. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Etisalat by calling 011-971-800-2300. If you want to reach out to Etisalat through their own website, you can use their contact form.
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Helpful experiences shared by verified Etisalat customers. Search, discuss and connect with other people in our community.
Complaint from Bmatharooball on 07 April 2024 about Etisalat.
We were leaving Abu Dhabi so I called Etisalat to close my accounts for mobile and ELife as my contract had come to an end so no penalty was applied please. I was asked to pay 500.33 dhirams but there... Read more
3 post paid issued on my name by repeatedly used my thumb making excuses signal not working. Read more
Complaint from Janetwunmi on 12 February 2024 about Etisalat.
I did a SIM swap on 6th February, 2024 which I was told will be activated within 30 minutes of registration. But until today 9th February, 2024, the SIM card is still showing not registered on network. I want to... Read more
Complaint from Mohammed Yasir on 09 September 2023 about Etisalat.
It has been more than 3 weeks we applied for new Internet connection so far nothing done here I am attaching reference number kindly do the needful we have school going children at home plz Read more
On 21 April i put 75.95 pounds in my credit to renew my bundle then at the same second i opened my data usage which i usually do renew it from etisalat app i got a message that says that... Read more
Complaint from BINZ on 24 December 2022 about Etisalat.
Hello Etisalat, This is with so much regret that I’m informing you, my cug sims which even after cancellation done on 28th September 2022, i still got a bill for two of the cancelled numbers(0542523921 0542523924) Which even the etisalat customer care... Read more
Complaint from alwadaq.g.t@gmail.com on 04 October 2022 about Etisalat.
we order 10 sim card on August and we didnot receved it and we find outstanding bells of 2013AED witch we didnot receved it tell today Alwadaq General trading LLC Yasir Abbas 0565592248 Read more
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