While Cumberland Farms is a popular convenience store chain, feedback from our community indicates several recurring customer complaints. Common issues include unprofessional behavior from staff, particularly during the third shift, poor management, and the lack of baked goods despite being advertised.
To mitigate these issues, we recommend patrons visit during different shifts to find a favorable time and report any unprofessional behavior immediately. Additionally, if specific items are unavailable, consider checking with the staff beforehand or contacting customer service directly to ensure inventory issues are addressed.
Do you have a dispute or had a bad customer experience with Cumberland Farms? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Cumberland Farms.
Our sentiment meter has detected that Cumberland Farms complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Cumberland Farms, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on October 31, 2025
We have received 0 complaints about Cumberland Farms over the last 12 months. The graph below shows a monthly breakdown.
Curious about Cumberland Farms's track record in addressing complaints within the Convenience Stores, Gas Stations category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Cumberland Farms. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Cumberland Farms by calling 1-800-225-9702. If you want to reach out to Cumberland Farms through their own website, you can use their contact form.
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Helpful experiences shared by verified Cumberland Farms customers. Search, discuss and connect with other people in our community.
Complaint from Andrep on 07 August 2024 about Cumberland Farms.
Priceswent up which is fine inflation and such but cups got smaller I got 3 ice coffees for myself and my husband ever day. And I stopped going because I don’t want to pay more for less coffe Read more
Complaint from Prettygirl7780 on 29 April 2024 about Cumberland Farms.
I would like to file a complaint about your employee who's a female she works overnight and she is not pleasant with customers she follows people around she bothers the customers and talks to them all the time she's really... Read more
Complaint from jbrodkin71@gmail.com on 22 April 2024 about Cumberland Farms.
The coffee has been extremely weak for months now..I asked somebody to make a new pot because it tasted like water..the next day employee Candace wilber yelled at me in front of customers about asking them to brew another pot..I... Read more
Complaint from None likes lazy on 20 January 2024 about Cumberland Farms.
Your 3rd shift employee Sara Yesterday 01/18/24 - I asked her if their are any pretzels and she replied um Im not sure so I asked her to check so she checked and asked someone else to make it with attitude... Read more
Complaint from Mikemccarty58@yshoo.com on 02 October 2023 about Cumberland Farms.
I went into your store located in this city on Main Street at approximately 1100 after purchasing 84.00 in gas stood in line with my coffee waiting to pay for my coffee when I looked to my left and noticed... Read more
Complaint from Harvey1745 on 01 October 2023 about Cumberland Farms.
The new manager still has not fixed the drains it's absolutely disgusting Read more
Complaint from Robin12353 on 06 August 2023 about Cumberland Farms.
Lately when going in to get our coffees and baked goods from the case the case has been completly empty! its At LIke 7 a.m. in the mornings everyday.We Love The Best The Scones As They Are Always! Freshest! Van... Read more
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