While Crunch Fitness offers a wide range of fitness services and facilities, complaint data from our community has flagged several recurring issues with how the company manages memberships and equipment maintenance. Common complaints include denied gym access despite active memberships, injuries due to poorly maintained equipment, and erroneous charges or difficulties in obtaining refunds.
To avoid these issues, we strongly advise customers to thoroughly review their membership terms and conditions, regularly inspect equipment before use, and monitor their billing statements closely. If problems arise, contact customer service immediately, document all interactions, and gather proof to support your case. Additionally, make sure to have injury documentation and always ask for written confirmation of any agreement or resolution.
Do you have a dispute or had a bad customer experience with Crunch Fitness? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Crunch Fitness.
Our sentiment meter has detected that Crunch Fitness complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Crunch Fitness, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on November 26, 2025
We have received 3 complaints about Crunch Fitness over the last 12 months. The graph below shows a monthly breakdown.
Curious about Crunch Fitness's track record in addressing complaints within the Fitness & Sports Centers category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Crunch Fitness. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Crunch Fitness by calling 800-547-1743. If you want to reach out to Crunch Fitness through their own website, you can use their contact form.
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Helpful experiences shared by verified Crunch Fitness customers. Search, discuss and connect with other people in our community.
Complaint from AAAAA on 10 July 2025 about Crunch Fitness.
The Tyrone location refuses to honor a 30 day cancellation, saying I have ti keep my membership for 60 days. I just paid the July 8th payment, I went into the location on 07/07 they said we had to apy... Read more
Complaint from Jbaluarte on 12 June 2025 about Crunch Fitness.
To the management of Crunch Fitness Apollo Beach and Crunch Corporate Headquarters, I am writing to formally call out what I — and many others — see as an unfair, predatory, and potentially unlawful cancellation process being enforced at your Apollo... Read more
Complaint from Kindasoma on 13 May 2025 about Crunch Fitness.
I want to cancel my membership, and I am not local anymore- they want me to spend money to cancel this account Read more
Complaint from Jamel on 08 October 2024 about Crunch Fitness.
Jamel Sims 10/08/2024 To Whom It May Concern: I am writing to formally address a recent and upsetting experience I had at Crunch Fitness 7068 Farm to Market 1960 Rd E, Humble, TX 77346 on October 8, 2024. During my visit, my son... Read more
Complaint from Crunchscks on 28 May 2024 about Crunch Fitness.
The gym does not live up to there contract when you try to quit. Read more
Complaint from E A Green on 06 April 2024 about Crunch Fitness.
On Sunday, March 31, 2024, at approximately 4:40 pm, I, E Antwon Green, entered Crunch Fitness located at 4242 Northlake Blvd, Palm Beach Gardens, FL 33410, and attempted to access the facility using my barcode. To my surprise, I was... Read more
Complaint from Tmitch on 21 October 2023 about Crunch Fitness.
I was doing sets on the assisted pull up machine when the platform suddenly fell out from underneath my feet causing a serious fall. I tried breaking my fall and twisted my wrist, pulled my shoulder, hit the back of... Read more
Complaint from DavidClement on 07 September 2023 about Crunch Fitness.
I cancelled my account and they are still charging my card. And charging me extra fees as well. On a cancelled account. Read more
Complaint from Deniece on 04 August 2023 about Crunch Fitness.
I requested to have my personal training sessions canceled 2 weeks before payment was scheduled to come out. The head pt didn't submit my request in a timely manner and $100 was deducted. I requested a refund and was denied.... Read more
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