Crunch Fitness complaint: Formal Complaint Regarding Denied Gym Access and Violation of Terms and Conditions

On Sunday, March 31, 2024, at approximately 4:40 pm, I, E Antwon Green, entered Crunch Fitness located at 4242 Northlake Blvd, Palm Beach Gardens, FL 33410, and attempted to access the facility using my barcode. To my surprise, I was informed by Manager Seth that I could not enter due to being one day late on my payment.

I explained to Manager Seth that my wallet was lost, and I had ordered new cards. He inquired if I had Apple Pay, to which I ed, but I clarified that the cards connected to Apple Pay were the lost ones. Despite this, I informed him that I had cash on hand, which he accepted. However, after retrieving the cash, Manager Seth informed me that he would charge the remaining balance of $34.34 to his card and could not provide change, stating that he was doing me a favor.

Another representative, Asa, offered $5 to cover part of the payment, but I insisted on exact change due to the inconvenience caused by this one-day late payment. Manager Seth then returned my money and informed me that I could not work out.

Upon requesting clarification on the terms and conditions, Manager Seth stated that he would print them out and requested that I leave the premises. Despite maintaining a professional demeanor, I was kept waiting for approximately 30 minutes while Manager Seth printed the terms and conditions and contacted his Regional Manager. Once I received the printed document and reviewed it in my car, I discovered that my rights under the agreement had been violated. The agreement stipulates that a default occurs only when a payment is more than three days late, which was not the case for me.