missing pet
Complaint from caydrusc on 16 July 2024 about BIG Games.
i am doing the new pet sim 99 update and my spot had the huge rave jaguar at the end and it dint give it to me Read more
BIG Games Complaints Service & Advice
Most Common BIG Games Complaints and Tips
While BIG Games is known for its popular titles, especially Pet Simulator X, complaint data from our community highlights several recurring issues that players often experience. Common complaints include account bans without clear explanation, missing in-game items such as pets and gems, and issues with billing. Customers also report receiving damaged physical merchandise and missing DLC codes for purchased items.
To avoid these issues, we strongly advise players to read the terms of service carefully and follow all in-game rules to prevent account bans. Keep all transaction records and immediately contact customer support if something goes wrong. For physical merchandise, inspect items upon arrival and document any damage or missing parts with photos, contacting the company promptly for resolution.
How and why file a complaint about BIG Games?
Do you have a dispute or had a bad customer experience with BIG Games? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to BIG Games.
BIG Games Customer Sentiment: Neutral
Our sentiment meter has detected that BIG Games complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with BIG Games, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on November 1, 2025
BIG Games complaints chart
We have received 0 complaints about BIG Games over the last 12 months. The graph below shows a monthly breakdown.
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Media uploaded by our community
BIG Games complaint statistics
Curious about BIG Games's track record in addressing complaints within the Gaming category? Dive into the all-time complaints data right here!
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How to contact the customer service of BIG Games?
Below, you will find the contact information for the complaint department of BIG Games. To amplify the impact of your complaint, please use our complaint form.
Contact form:
If you want to reach out to BIG Games through their own website, you can use their contact form.
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Bad reviews about BIG Games: (10)
Helpful experiences shared by verified BIG Games customers. Search, discuss and connect with other people in our community.
I was in the process of trading gems with my grandson in pet sim 99 n Roblox and I was immediately kicked only to find out I was banned. No explanation no nothing other than you have been kicked from... Read more
pet simulator x
Complaint from Bazalbub on 31 October 2023 about BIG Games.
Hello, my name is Milan and I can't turn on pet simulator x. It says - You were kicked from this experience-Please rejoin.Error Code-267. But it said - You have been banned from this experience. Please connect again. ERROR CODE... Read more
I redeemed my titanic but it lagged out when I did and now I'm mad I spent 250 dollars of my own dam money I need it back my user is thestrongman502 and it was titanic tiedye dragon. Thank you Read more
Big Games supports fraudulent activity
Complaint from Moonirongas on 09 May 2023 about BIG Games.
My child saved for a while to purchase items for 99USD in Pet Simulator X. A scammer without his invitation stole both of them from his bank. Tried contacting support, no help whatsoever. Seems like the game supports fraud and... Read more
Stolen pets
Complaint from SuperRoblox on 21 April 2023 about BIG Games.
3 of my family members have been duped into giving their pets away and they spend so much through robux just to have their mercy stolen by someone else. ‘Dates_skilleri’s” was the last thief to dupe my autistic son into... Read more
I LOST ALL MY GEMS IN PSX
Complaint from Joeyisdabig on 05 April 2023 about BIG Games.
I was trading with another player my user is Joeyisdabig so they can refund me and I have all my in game currency to another player and I gave him an empyrean DOMINUS pet for a hippomelon pet which I... Read more
Damaged Titanic plushie
Complaint from Cedwards on 09 March 2023 about BIG Games.
I ordered my son a huge titanic plushie for $250 and when he received it it is damaged. There is hard yellow paint all over it. The box it came in had the same paint all over it and had... Read more
Two purchased items missing DLC codes
Complaint from HappyMan_YT10 on 04 September 2022 about BIG Games.
Purchased two, mystery four-packs and two of the items were the mystical dragon and bunny. Both missing the DLC codes for the game; dark matters. How do I recoup the DLC codes? My email is CNDurkin@msn.com - My name is Parker.... Read more
Billing issue
Complaint from Kcaj265 on 18 August 2022 about BIG Games.
Hi there, my son- with permission purchased capybara? In pet simulator x on 48 and didn’t receive what he purchased on the first attempt- so we tried again and still no result. We have followed the troubleshooting guide without any... Read more
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