While AstroPay provides digital payment solutions for a global customer base, complaint data from our community has flagged several recurring issues that customers frequently encounter. Common complaints include delays in fund deposits, trouble with accessing or using the AstroPay wallet, and instances of funds being deducted from bank accounts but not appearing in the AstroPay account. Customers also express frustration with slow or unresponsive customer service when attempting to resolve these issues.
To avoid these problems, we strongly recommend that customers regularly monitor their transaction history and account balances. If you notice any discrepancies, contact AstroPay's customer service immediately, document your communications, and keep a record of all transaction details. For critical transactions, consider using an alternative payment method to ensure the funds are processed promptly.
Do you have a dispute or had a bad customer experience with AstroPay? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to AstroPay.
Our sentiment meter has detected that AstroPay complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with AstroPay, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on February 3, 2026
We have received 0 complaints about AstroPay over the last 12 months. The graph below shows a monthly breakdown.
Curious about AstroPay's track record in addressing complaints within the Payment Providers category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of AstroPay. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of AstroPay by calling +1518500249. For AstroPay support through email, send your inquiry to support@astropay.com. If you want to reach out to AstroPay through their own website, you can use their contact form.
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Helpful experiences shared by verified AstroPay customers. Search, discuss and connect with other people in our community.
Complaint from Karthikesh on 08 November 2024 about AstroPay.
I am a ASTROPAY VIP member ( highest level BLACK) I have created withdrawl of amount 5000 from 1xbet to astropay on 18th Oct 2024, money got credited into Astropay. When I check after 15-20 mins, funds are not present in astropay... Read more
Complaint from Udaykumar on 21 August 2024 about AstroPay.
Hi, My user id; ajLpp4Mj I’ve made a withdrawal issue of 49,900. I received the amount, but 20,000 out of 49,900 was a fraud amount which is reported by cyber crime department. My bank account is freezed because of the fraudulent amount... Read more
Complaint from cGDJQK94Tn on 09 March 2024 about AstroPay.
I transferred money to buy voucher on their platform or use it to buy dollars for online transaction but for whatever reason I couldn't do either or even withdraw my money back. I have chatted with them and the option... Read more
Complaint from 0tEiI3D6aC on 26 February 2024 about AstroPay.
I would like to mention you that on 7th September 2023 I paid for the astropay wallet but when I didn't get any amount I contact them they told me that they didn't receive any payment the transiction was succusful... Read more
Complaint from KingXIII on 01 February 2024 about AstroPay.
I have had funds that were sent to AstroPay and they have not added funds into my account. They have stolen the money from me and have refused to respond to my 2 emails regarding this issue. Read more
Complaint from RAM PIARI on 04 October 2023 about AstroPay.
I have parchase the astropay card on 27 agust. 3000 thousand. Debit the money to my bank acount, But no add astropay vocher Read more
Complaint from Bharath24 on 14 September 2023 about AstroPay.
Hii I am the user of astropay from past 3 years but I never faced this issue . I tried to deposit money in astropay through UPI money was debited from my account and but not credited to my astropay... Read more
Complaint from Ashiq11985 on 13 September 2023 about AstroPay.
I have deposited a sum of 23,700 in the Astropay wallet on 29-08-2023 via UPI. My payment was successful. But the funds were not credited in my Astropay wallet. I have been continuously sending emails to them but they sending me... Read more
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