Most Common Advance Auto Parts Complaints and Tips

While Advance Auto Parts provides essential automotive products and services, complaint data from our community has highlighted several recurring issues. Common complaints include problems with the warranty on batteries, poor customer service, and instances of rude or disrespectful behavior from staff. Additionally, some customers have reported feeling harassed.

To avoid these issues, ensure you understand the warranty terms for any product you purchase and keep all documentation handy. If you experience poor service or inappropriate conduct, report it to higher management immediately and document all interactions.

How and why file a complaint about Advance Auto Parts?

Do you have a dispute or had a bad customer experience with Advance Auto Parts? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.

We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.

Just looking for information? Search through all complaints we have received related to Advance Auto Parts.

Advance Auto Parts Customer Sentiment: Neutral

Our sentiment meter has detected that Advance Auto Parts complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Advance Auto Parts, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on February 4, 2026

Advance Auto Parts complaints chart

We have received 0 complaints about Advance Auto Parts over the last 12 months. The graph below shows a monthly breakdown.

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Advance Auto Parts complaint statistics

Curious about Advance Auto Parts's track record in addressing complaints within the Automotive category? Dive into the all-time complaints data right here!

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Total complaints
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Open Complaints
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Complaints pending
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Complaints resolved
1.0
/10 4 ratings

How to contact the customer service of Advance Auto Parts?

Below, you will find the contact information for the complaint department of Advance Auto Parts. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-877-238-2623

You can contact the customer service of Advance Auto Parts by calling 1-877-238-2623. If you want to reach out to Advance Auto Parts through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Bad reviews about Advance Auto Parts: (4)

Helpful experiences shared by verified Advance Auto Parts customers. Search, discuss and connect with other people in our community.

Horrible customer service

Complaint from Such a shame on 30 December 2023 about Advance Auto Parts.

Walked in and was not greeted. There were no other customers in the store. Gave the clerk a few minutes before walking over and asking him if he could help me. They are a UPS drop point I had a... Read more

Comments: 0
Rating:

Veteran

Complaint from TBHarless on 08 September 2023 about Advance Auto Parts.

I have been going to advance for over 35yrs. I am a former Marine and advance used to give me my VA discount. I hope today and inquire about my discount and the person says it's not in the computer.... Read more

Comments: 0
Rating:

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