My complaint:
I am the business director of a small non-profit. We started using ZOOM in mid-March due to the COVID-19 to teach our classes. I am the administrator and set up the team on ZOOM. In late March, I was not able to sign-on to ZOOM. I tried resetting password and followed guidelines, but it did not work. Because we were a free account, we could not get support. I upgraded our account in May and signed a contract. However, I was unable to pay because I could not sign-in. Still…no help. Sales rep blew me off even after talking with him. I am faced with having to change my entire staff to a new video service since I cannot add anyone to ZOOM and cannot record classes because I have not been able to upgrade.
Suggested solution:
Fix my sign-in issue, take my payment, the UPGRADE me to the service I signed up for so I can assign an administrator.
Most of all, just be professional and respond. Stop hiding behind the COVID-19 issue that you post is your major problem in response time. The problem is lack of desire to service customers.
