While Zendesk is known for its customer service solutions, complaint data from our community has flagged several recurring issues with their interactions. Common complaints include operators insulting customers during support interactions, unprofessional behavior, and inadequate issue resolution. Users also report a lack of accountability from the support team when these incidents occur.
To avoid these issues, we strongly advise customers to document all interactions with support representatives and escalate the matter to a supervisor if you encounter unprofessional behavior. Ensure you keep a record of all communications, and if necessary, report the incidents through official channels to seek resolution and accountability.
Do you have a dispute or had a bad customer experience with Zendesk? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Zendesk.
Our sentiment meter has detected that Zendesk complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Zendesk, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on November 1, 2025
We have received 0 complaints about Zendesk over the last 12 months. The graph below shows a monthly breakdown.
Curious about Zendesk's track record in addressing complaints within the Online Services category? Dive into the all-time complaints data right here!
Helpful experiences shared by verified Zendesk customers. Search, discuss and connect with other people in our community.
Complaint from Mr Woodward on 27 June 2022 about Zendesk.
Very simply, an ongoing problem was finally ended with an insult to myself. There is a long line of emails to do with problem which culminated with Zendesk insulting me. I can supply a copy of the emails but Zendesk... Read more
✅ 10 years experience in successful complaint resolution
✅ We will make sure that your complaint receives the attention it deserves📢
✅ Get help from our community, and help other people to make better choices
✅ 100% verified reviews from real people
