My complaint:
XFINITY IS THE F’ING WORST COMPANY OUT THERE. DON’T BELIEVE THEIR NON STOP LIES AND BS. IT’S NEXT TO IMPOSSIBLE TO GET TO A PERSON FOR STARTERS. YOU HAVE TO TALK TO A CREEPY ROBOT WHICH IS SOOOOOOOOOOO AWESOME AND PERSONAL; ESPECIALLY WHEN THE ROBOT SAYS YOUR NAME IN HER CREEPY WEIRD VOICE. THEN JUST TO GET SOMETHING DONE CORRECTLY IS A NIGHTMARE BEYOND NIGHTMARES.
I CALLED XFINITY ON 9321 TO CANCEL MY FATHER’S SERVICE OUT FOR PHONE AND CABLE. I WAS ON THE PHONE THAT DAY WITH A RUDE REPRESENTATIVE FOR OVER AN EXCRUCIATING HOUR AND HALF AND THEY FINALLY SAID IT WAS DONE AND TO RETURN THE MODEM. I RETURNED THE MODEM ON 9721 AND RECORDS SHOW IT WAS RECEIVED. HOWEVER WHEN I CHECK THE ONLINE ACCOUNT IT SHOWS NO RECORD OF SERVICE BEING CANCELLED. I CALLED AGAIN ON 92721 AND WAS ON THE PHONE AGAIN FOR OVER AN HOUR AND THEY STILL DON’T HAVE HIS ACCOUNT CLOSED OUT. THE REPRESENTATIVE I SPOKE TO TALKED TO THREE DIFFERENT MANAGERS IN THREE DIFFERENT DEPARTMENTS AND NOBODY COULD FIGURE OUT WHY THERE WAS AN OPEN TICKET ON THIS ACCOUNT OR WHERE IT WAS. THESE REPS ARE ALL INCOMPETENT IDIOTS AND NOW I GET TO WAIT FOR A PHONE CALL BACK FROM SOMEONE NAMED FELICIA. I’VE NEVER HEARD OF SUCH UTTER INCOMPETENCE BY IDIOTS IN MY ENTIRE LIFE. LIKE I HAVE NOTHING ELSE TO DO RIGHT NOW. I DON’T UNDERSTAND WHY THIS WASN’T FOLLOWED UP ON WHEN I CALLED IN ALMOST A FULL MONTH AGO. THE REPRESENTATIVE SAYS THAT ISN’T DONE AND NOBODY FOLLOWS UP ON PROBLEMS UNTIL THE CUSTOMER CALLS IN AGAIN. HOW F’ING INCOMPETENT AND UNBELIEVABLY HORRIBLE IS THIS TO XFINITY CUSTOMERS???????? WE HAVE SPENT HOURS ON THE PHONE WITH THIS HORRIBLY INCOMPETENT COMPANY WITH THE WORST POSSIBLE CUSTOMER SERVICE IN THE INDUSTRY AND STILL THIS ISN’T TAKEN CARE OF WHICH SHOULD HAVE ONLY TAKEN 10 MINUTES. I ASKED FOR MORE COMPENSATION BECAUSE OF ALL THE PAIN, SUFFERING, INCOMPETENCE AND MOST HORRIBLE CUSTOMER SERVICE EVER TO OUR FAMILY AND OF COURSE THE REPRESENTATIVE REFUSES EVEN THIS. NOW I GET TO WAIT FOR SOMEONE TO CALL OR EMAIL US BACK ONE OF THESE YEARS TO SEE IFWHENHOW THESE F’ING IDIOTS EVER FIGURE OUT HOW TO DO THEIR F’ING JOBS CORRECTLY. OF COURSE THE REPRESENTATIVE BLAMES THIS ON THE SYSTEM BUT GUESS WHO MADE THIS SYSTEM?????? XFINITY EMPLOYEES!!!! 😛 I ALSO GET TO HEAR ABOUT PROTOCOL LIKE A MILLION TIMES AND I HAVE SOME WORDS ABOUT WHAT I THINK OF THEIR PROTOCOL TOO. SHE SAID HER MANAGER HAD TO DEAL WITH OTHER TEAM MEMBERS PROBLEMS AND QUESTIONS BUT I CALLED IN OVER 3 12 WEEKS AGO AND I THINK THAT SHOULD PUT ME FIRST ON THE LIST TO GET OUR ISSUE RESOLVED!!!!!!!!!!!! HOWEVER XFINITY DOESN’T SEE IT THAT WAY AND I GET TO WAIT WITH ALL THE OTHER UNLUCKY CUSTOMERS EVEN THOUGH THIS IS COMPLETELY XFINITY’S FAULT THAT THIS WASN’T DONE RIGHT THE FIRST TIME OR EVER EVEN FOLLOWED UP ON WHEN IT DIDN’T CLOSE OUT CORRECTLY UNTIL I CALLED IN AGAIN. IF YOU VALUE YOUR SANITY AND EXCRUCIATING YEARS LOST OF YOUR LIFE SPENT ON THE PHONE WITH IDIOTS……. DO NOT UNDER ANY CIRCUMSTANCES USE XFINITY FOR YOUR PROVIDER.
Suggested solution:
UMMM CLOSE OUT THIS ACCOUNT LIKE I ASKED THEM TO DO ALMOST A FULL 30 DAYS AGO. I ALSO THINK THEY SHOULD REIMBURSE THE FAMILY FOR 2 MONTHS OF SERVICE BECAUSE OF THEIR HORRIBLE INCOMPETENCE AND ALL THE TIME WE'VE HAD TO SPEND ON THE PHONE WITH THEM TO GET THIS RESOLVED WHICH IS UNBELIEVABLY UNACCEPTABLE AND HORRIBLE GIVEN THE CIRCUMSTANCES.
