Xfinity complaint: Getting different information and impossible to solve problem
Filed 26 Mar 2022 by Heather
MULTIPLE problems: 1) I had an account for internet in Hollywood FL and it was NOT a promotion (if it was I was never told). I moved after 6 months which I knew I was going to do and Xfinity does NOT service my new address in Coral Springs, FL. When I spoke to a person to cancel I was told my last bill would $18.95 and it turned out I was charged over $220 and I was told today that it was because I got a fee to cancel. I was not told that would happen and I was not in a contract.
I am also being told I am not allowe to reset my password on the account since I no longer have an active account.
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