My complaint:
From: mary lucas
Sent: 03 November 2021 00:27
To: WOW Social Media
Subject: RE: WOWCHER
DEar Sits,
I am making this complaint on the advice of BIZ I believe it was called.
There have been various complaints – mostly unresolved but if I can just get my money back from the last propbem as listed below, and the money in my wallet returned yo my bank I shall give up contacting you in disgust. THis all started about 4 years ago when my daughter developed cancer and was unable to use the spar day i purchased for her. I ended up giving her the money and trying to spend the money in the wallet, but most things I purchased turned out to be rubbish. In desperation I purchased a weighted blanket which turned out to be dangerous rubbish where children and pets are concerned, I received this on 22.10.21 and returned it to you via UPS on 24th. I have proof from UPS that it was collected and delivered to you in Bedford. I was told by WHATSAP that I would receive the money back into my bank but of course I have heard nothing. The copy letter below lists the situation. I was interested to read on line how many others have had similar problems with you and assure you that I shall take legal advice if this is not solved very quickly. I do not want vouchers of wallets I would like the entire amount of what I am owed credited into my bank account. Many thanks
copy od whatsup complaint I sent initially
Please do not ask a robot to ring me again or I will go crazy.
Basically I want to get you out of my life. I returned a blanket to you last week, which I would like full credit for paid straight into my bank plus whatever you owe me in wowchers wallet credits. After all the problems you have given me, I do not want any form of credit, I just want my money back. order 39574919
If this is done I will call it quits because I cannot be bothered to deal with you any more. I just want to sever all ties with you and shall be advising others to do the same.
If you want to know the whole sordid story, look at our various conversations on Whats, App from which you will see that you have been no help to me when I have messaged customer services and have taken money from my bank without consent.
Mary Lucas
Sent from Mail for Windows
From: WOW Social Media
Sent: 03 November 2021 00:19
To: mary lucas
Subject: Automatic reply: WOWCHER
Thank you for contacting us. We will get back to you within 48 hours.
Suggested solution:
pay the money in my wallet and the payment for the blanket direct into my bank account by return.
