Filed 15 Mar 2024 by Janice
I emailed the hotel CEO Bru ftce Haase with my complaint, against Loretta very unprofessional behavior. Loretta state she was an assistance manager filling in for the permanent manager. I walked to the counter asking for trash bags, and Loretta refused to give them to me. She stated it would be a 3.00 charge and I told her I have been at this extended stay for well over a month and no one has every informed me of the extra charge. I asked Loretta to let me have the bags this time and I’ll call to check if a fee is allowed. She still refuses to give me the bags and got upset when house keep took my trash and replace the trash liners. Loretta threatened to call Life Path to report the incident.
I called life path and they are aware of the disrespectful way in which the matter was not handle. I was extremely upset. I suffer from anxiety, and panic attack. It took me a while to calm down. Now this situation has created trust issues for me. I want to make sure I’m not over charged and I would like my room to be discounted, due to the emotional damages I have suffered, other issues my room is missing the door to the bathroom and the plate in the microwave is also missing o reported it to the front desk no reply as of yet.
Report
Discussion
0 comments
No comments yet. Been through something similar with WoodSpring Suites? Start the discussion above.
More WoodSpring Suites complaints
View all 31Overcharged and refusal of refund
This is a scam. We paid for a week in advance. The very next day we were forced to leave.…
Stolen property and threats of bodily harm
I reported my purse stolen from my room to property manager as well as reporting it to the authorities. After…
Numerous unauthorized charges to cards, Illegal entrance inside room, vehicle tow and impoundmemt, harassing need I say more
The newest general manager, Chris McLean, had our Chevy avalanche removed from the property. July 27th, he went thru our…