While WoodSpring Suites aims to provide extended stay accommodations, complaint data from our community has flagged several recurring issues that guests have encountered. Common complaints include unauthorized charges to credit cards, unprofessional behavior from staff, and safety concerns such as strangers gaining access to rooms and harassment. Other notable issues include water leaks, refusals to refund overcharges, and unexpected vehicle tows, among others.
To avoid these issues, we strongly advise customers to regularly monitor their credit card statements for any unauthorized transactions and to document all interactions with staff. If you encounter a problem, report it immediately to hotel management and, if necessary, escalate the issue to corporate customer service. Always keep a record of your stay and any incidents to support your claims, including time-stamped photos or videos.
Do you have a dispute or had a bad customer experience with WoodSpring Suites? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to WoodSpring Suites.
Our sentiment meter has detected that WoodSpring Suites complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with WoodSpring Suites, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on February 4, 2026
We have received 2 complaints about WoodSpring Suites over the last 12 months. The graph below shows a monthly breakdown.
Curious about WoodSpring Suites's track record in addressing complaints within the Hotels / Motels category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of WoodSpring Suites. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of WoodSpring Suites by calling 844-974-6835. If you want to reach out to WoodSpring Suites through their own website, you can use their contact form.
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Helpful experiences shared by verified WoodSpring Suites customers. Search, discuss and connect with other people in our community.
Complaint from Seth79 on 01 July 2025 about WoodSpring Suites.
1. Front desk lady and night guy talk about personal lives where it effects there work. Work issues, homeless/drug use/sober for 1 year , family issues they actually talk to the customer about these things 2. Front desk lady was... Read more
Complaint from Mms3 on 19 April 2025 about WoodSpring Suites.
I paid $600 for a week here my first night I have not slept due to all of the bugs that are in this room. This is disgusting I'm going to call the health department if I don't get help... Read more
Complaint from Rowdymom on 17 July 2024 about WoodSpring Suites.
They have a sign at their front desk that says aggressive dogs or not allowed on premises but yet when one of the pets there show aggression towards my dog and attacks my dog and I go and talk to... Read more
Complaint from totally discriminated against on 05 June 2024 about WoodSpring Suites.
about a week ago on WEDNESDAY..I paid online to stay for one night, After he had literally just moved out of our apartment, and couldn't move into our new place for 3 days. my boyfriend went to the hotel... Read more
Complaint from Diana aka drtystar on 27 March 2024 about WoodSpring Suites.
I walked to a hotel and noticed someone was following me for almost a block. The person appeared to be a bit aggressive but seemingly harmless. Upon entering the hotel and paying for my room in cash, this individual observed... Read more
Complaint from CoreyKelz on 16 March 2024 about WoodSpring Suites.
This is a scam. We paid for a week in advance. The very next day we were forced to leave. They would not close my account and kept my credit card open on file. They refused to refund the days... Read more
Complaint from burrel1978@ on 15 March 2024 about WoodSpring Suites.
I emailed the hotel CEO Bru ftce Haase with my complaint, against Loretta very unprofessional behavior. Loretta state she was an assistance manager filling in for the permanent manager. I walked to the counter asking for trash bags, and Loretta... Read more
Complaint from ANR on 21 February 2024 about WoodSpring Suites.
I reported my purse stolen from my room to property manager as well as reporting it to the authorities. After attempting to follow up with management about there defected cameras and key logs that conveniently don’t work, I was cursed... Read more
Complaint from Johnmac5 on 18 February 2024 about WoodSpring Suites.
The soffit above the window is leaking water Read more
Complaint from kateckhardt2@gmail.com on 28 January 2024 about WoodSpring Suites.
Well employees are constantly accusing me and my neighbor, who is a friend of mine, for ridiculous reasons. They show up all hours of the night beating on our doors with their friends accusing of things are beyond ridiculous and... Read more
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