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WoodSpring Suites complaint: Job change

Open 86 views Hotels / Motels

Filed 25 Sep 2023 by Maria

I went into Woodsprings Hotel at San Angelo, Texas. The front desk clerk is absolutely the rudest person I have ever encountered. I would love for cameras to be viewed to show the level rudeness and craziness this lady displayed. She stated she has until midnight to have my room ready. I was there to check in around 4:30 and right away she was rude and very aggressive. I questioned why my room wasn’t ready and she stated “we’re short staffed“ in a very condescending tone.

I then asked how long it would be and that’s when she lost it! She said “I have the right to refuse service to anyone and I have cancelled your room.!” I asked her why she cancelled my room. She told me the cops had been called and closed the partition while I was asking questions. This lady needs a job change because she obviously cannot work with people. I asked her where the nice lady was that helped me the last time I stayed and she said we’re under new management.

I asked for her supervisor and said she was the manager, supervisor and owner. Now, I knew that was a lie! This hotel is the worst hotel I have ever come across. I will NEVER give them my business again. I will tell as many people that will hear me, to NOT stay at Woodsprings Hotel in San Angelo, Texas. I have been trying to contact General Manager and have been unsuccessful. I will continue until I speak with someone.

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