My complaint:
Wizzair is cancelling a lot of flights. Today has been the mine. First, I received a message that the flight was delayed 1 hour and an half and would depart at 20:00. At airport, I received another message at 19:00 where they indicated that the flight was delayed and would depart to 21:45. ‘Apologize for any inconvenience’. They always do that.
One hour later, they notified that the flight has been cancelled. In the last moment. Then I had to go desk information for assistance. Only 1 person attending in the desk and a very long queue. I booked myself from the website from Varna to London Luton on Tuesday at 6:00 in the morning.
They didn’t give any reason why the flight was cancelled. 1 month ago I received an email from CEO of Wizzair, Joszeph Váradi, saying they have a shortage of staff and really apologize for the delays and cancellation. I don’t believe as there are operating new routes despite their ‘lack of staff’.
I tried to contact via chat and it is impossible to speak with an agent. Just with a automated robot machine that cannot understand my needs.
On Facebook is exactly the same. Just a robot. A passenger next to me called and despite they charged her a lot of mine as it is a ‘hot line number’ they said the line is closed.
I decided to leave this case on you as that passenger recommended me to write. She did it longtime ago and she was highly satisfied.
Note that because of Wizzair, I will miss 1 day and an half of work. (My shift is Saturday, Sunday and Monday from 10am to 10pm. I will miss tomorrow all the whole day and Sunday half day due Wizzair’s fault.
Suggested solution:
At least be considered and let speak with an agent. On their website is a chat box and by phone they charge £1'50minute. They are clearly breaching the consumers' law
