My complaint:
To Whom This May Concern:
On Sunday, September 12, I ordered Wingstop for my family, which was for pickup. Once arriving to the store in Mesquite,TX 75149 820 E Cartwright Rd 130 Store number: 961 my husband (Anthony) was ready to pick-up our food.
Unfortunately, his experience was nothing short of an unprofessional, rude employee. My husband has a disability which has caused his voice to be non-existent. Vocal cord paralysis, also known as vocal cord paresis, is the inability of one or both vocal cords (vocal folds) to move. This condition has resulted in a hoarse tone when he speaks. He has undergone 3 surgeries, physical therapy and multiple exercises however, this condition is permanent.
Once arriving to the store, the unprofessional employee asked my husband his name and order. Once responding, the employee could not hear him due to his disability, so she asked him to repeat it. So my husband slightly leaned in and repeated his name as loud as he possibly could while still keeping his mask on, she instantly said OH MY GOD, PLEASE KEEP YOUR MASK ALL THE WAY PULLED UP, YOUR VOICE IS ALREADY RASPY AND I DON’T WANT TO GET SICK! She caused a huge scene and scuffled to the back to escape from Anthony like he had the plague. She eluded to the other employees that my husband could possibly have COVID due to his raspy voice. She was obnoxius and loud. Anthony, was extremely embarrased and upset for her actions. He requested to speak to the manager, and informed him of her unprofessional actions. And the response was we will talk to her. However, a conversation is NOT aligned with her actions. Anthony was so embarrased and angry that his blood pressure became elevated and suffered from a massive migraine that night, that impacted his job performance the following day. For her to assume that my husband had Covid was disgusting. The other employees were also in disbelief of her actions, as they glared at her with unfavoring eys and facial expressions.
To resolve the problem, I would appreciate that Shay receives adequate training on customer service and how not to discriminante based on customers disabilities.
Witnesses: All employees working that night.
I look forward to your reply and a resolution to my problem.
Sincerely,
Faithful Wingstop Customer
Suggested solution:
Provide Professional training to Shay that is targeted on customer service and not acting in such a manner that may cause the company a lawsuit for discrimination.
District manager: Ceasar
Full Refund
Compensation (Wing stop gift card $200.00)
