Wingstop complaint: Customer Service

I ordered wings and discovered that this location charged me twice. There was only two staff working yesterday June 10, 2022. I called for hours, nobody answered. I visited the store at 11:45 PM, door was locked, even though the store closes at Midnight. The man came to the door, I explained that I was charged twice, he rolled his eyes and refused to assist me. A female customerfriend came and he let her in while I stood outside.

He eventually let me in to talk to the female staff member. She proceeded to inform me that I needed to file a dispute with my bank, that she could do nothing for me. I asked her to check her records and she could see where I was double charged. She refused and was very rude to me. I asked her name and she said Brittany Spears, Beyonce and flipped me off as I got into my car. I felt discriminated against many levels and this behavior does not make your organization look good. Please also know that this location was filthy and I have been to many wing stops. Flies were flying everywhere including near the preparation of the food.