Whataburger complaint: Service

Our order today was overlooked. I can understand slow service due to high customers content, but forgetting my order is a little more difficult to understand. People who came in after us were getting their food before us. Even worse I addressed an associate about my order without success, then had to address a second associate before our order had even gotten started. Customers clapped for us when we were finally served. As always, the food was delicious (my favorite food in town). Believing I had a responsibility to make the manager aware, thinking management needed to know in order head these problems at the pass, I talked to a manager about this explaining that experiences like this come into play when determining where we want to eat. I would have thought a good manager would appreciate the feedback, however in this case all I got was like It’s been a hectic two weeks, and I’m sorry. I would have expected a statement about how she would make certain this problem would be rectified would have been a better response. Whataburger is on my blacklist right now, however we plan to give it one more chance since I still have about $13.00 on my gift card.