My complaint:
On two occasions in the past week, I visited Wendy’s. The first incident was on a rainy day of which I was picking up a mobile order for my daughter. I went to the drive-thru lane as instructed. However, upon getting to the window, the representative told me I had to go inside to get the order. I asked if I could have it at the window due to the rain. Disappointingly, my request was denied. Before I could explain that I had been in close contact with someone with covid, the representative closed the window. I walked in the rain, went inside and collected my daughter’s meal which was sitting on the counter 4 feet from the drive-thru window. I do not understand the reason the food could not be given to me through the window. Today, I went back to the same Wendy’s, waited in the drive-thru line for 30 minutes to get to the window. The length of delay was expected since there were many cars in front of me – and – in back of me. One of my orders was a kid’s meal with a frosty. Upon collecting the meal and handed a cup the size of a courtesy cup, I requested a larger size frosty and would be willing to pay for the additional frosty. The representative said I would have to get back in line to order the larger frosty. I drove away with disappointment again, but now convinced that Wendy’s customer service and courtesy is very poor.
Suggested solution:
Resolving the complaint from my perspective is of little value to me. Training your representative to be courteous and accommodating should be a goal for any company, especially a food service company. I won't be returning to Wendy's.
