Wayfair.co.uk complaint: Order not received

Complaint from Lyndsey1289 reported on 25 October 2023 about Wayfair.co.uk

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My complaint:

Order noted as preparing for shipping, 2 weeks overdue. Contacted customer services and given case number EUWS-254113, with a promise to follow up. Chased again 2 days later and told it will be chased up but not sure on a timescale when that would be. Avoided all questions to provide me with a complaints email or telephone number.

Suggested solution:

Give me an update on the order. I can then cancel and order something else or wait for the delivery.

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