My complaint:
Refusing to refund groceries that never arrived. Longterm disabled weekly customer here, too!
I am disabled and rely on grocery delivery. I have ordered EVERY week from Walmart for many years, and spend at least $150 to $200 per week. Sometimes produce is damaged or one or two items missing. Damage usually caused by packers stuffing five wet parsley bunches in one small veggie sack for example.
Walmart has processed refunds easily at those times. Usually just a few dollars here and there. A bent mushroom can or veggies that are expiring due to water damage.
HOWEVER, this week more than FIFTEEN items (cheese, milk products and produce) were missing, totalling almost $50.00. Clearly the driver didn’t pick them up at the store. Walmart refused to refund the money, spent 4 days deciding, and for a week I have not had the groceries I need – and nobody is available last minute to shop for me.
Not only that, but Walmart is accusing me of violating their terms of service and has terminated my account!!!!!!
For what? For expecting to get $50 of groceries that I paid for?????
Not only unethical but diabolical. A decent company would have packed up the missing items and delivered to me immediately. But you are not decent.
I recommended Walmart grocery delivery for the massive not for profit transitional housing agency that I work for. Canceling that AND telling them to not use your organization for home use either.
Seriously flabbergasted that you blame ME because half my order was not handed to the driver. I even commented to my driver that the order couldn’t be mine as there were not enough bags.
What will you do about this?
Look at this, below……
___________________________________
Recently you requested personal assistance from Walmart.com Customer Care.
Below is our response and a summary of your request.
Reference: 230201-009108
Response email (02012023 06:41 PM)
Hello Susan,
After reviewing your account history, we’ve found violations of our Returns Refunds policy and our Terms of Use.
Any future online orders may be subject to cancellation. Even if you won’t be ordering from us online, you can still make purchases from inside any Walmart store.
Suggested solution:
Five days ago.
