My complaint:
My complaint is regarding the arrival of my flight VY6621 on 8th September. Checked in as normal at the checking desk, was ready to board plane, so I was put on the transport for Special .passistance, I was left waiting for at the very least half and hour, to then be told that the flight was delayed, so I was taken off among other people. We were told the flight was delayed for an hour and a half, how ever, it was already announced that the flight wouldn’t be leaving until at least gone 5pm, so we were taken off the vehicle and back in the boarding room, no offer to use the bathroom or to get refreshments. When we finally arrived at London Gatwick, as usual I was left waiting with two other ladies, to be assisted of the plane, No wheelchair, I questioned where it was, and that I was not happy to move until it was found, I waited, and waited, and then was told that I would have to go to arrivals get my wheel chair, and then baggage. This made made very anxious, I had family waiting for me, and their car parked in the airport parking, which worried me because of the expense. Eventually I was taken off the plane in a isle trolley and dumped in a hall way and told to wait, I assisted that a they find my wheel chair as I didn’t know what I would do without it. We were left waiting over 30 minutes, when one of the other passengers notice a telephone, she called it and asked when was we going to be picked up, again we were told someone was on their way, yet another long wait, and someone arrived, no wheelchair and no baggage!! We eventually got my luggage and were literally being driven along being asked it is that your wheel chair?? Eventually we found mine, it was left in the tarmac. This was most distressing and I was extremely anxious by this time, but not just for me, but for my family that was waiting for me. I did put a complaint in a couple of weeks ago, but I think I put in in reviews instead of a complaint, hence why my letter of complaint is late. I made many enquires regarding special assistance as I travelled on my own, and it was all good, my experience could’ve have been any worse, and I strongly advise that this really needs to be looked into. I intend to travel hopefully several time each year on my own back to England, and I seriously need to consider if I should fly with
Vueling again.
Suggested solution:
It should be taken as a lesson, and to make sure that it never happens again, and also, not to just dump passengers that are travelling alone and leave them to fend for themselves. I should be compensated for the anxiety and stress I was put through.
