Visible complaint: Chat terminated early due to quality issues. Issue still not resolved.

After waiting in the chat queue for 90 minutes, Visible worked my issue for another 70 minutes. The issue is that I can not receive or make phone calls. I was told that there was an issue on the back end. So I sat and waited, while I received a mixture of chat messages from the Visible agent and the BOT. After 70 minutes on the Chat (160 minutes total), I received a message stating that the Chat window will be closed due to quality issues and I will receive an email with the resolution to my problem. That was over an hour ago. Now I’m back in the queue so that I can get this issue resolved. I have now been without cell service for 5 hours and 15 minutes. This is the 3rd time that I’ve had the issue with my service. I’ve been in the chat queue for over 7 hours dealing with the 3 separate instances where I needed assistance.