While Visible offers an innovative approach to mobile services, complaint data from our community has flagged several recurring issues with their service and support. Common complaints include difficulties with eSIM card installations, unresolved problems even after contacting customer support, and challenges with device unlocking. Customers also report frequent errors when trying to reach customer service and early termination of chat sessions before issues can be resolved, along with dissatisfaction regarding rebate eligibility.
To avoid these issues, we strongly advise customers to thoroughly understand the setup process for eSIM cards and to meticulously follow the provided instructions. Additionally, keep detailed records of all interactions with customer support, including screenshots and conversation transcripts. For rebate issues, carefully read the terms and conditions and gather all necessary documentation to ensure eligibility.
Do you have a dispute or had a bad customer experience with Visible? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Visible.
Our sentiment meter has detected that Visible complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Visible, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on February 3, 2026
We have received 0 complaints about Visible over the last 12 months. The graph below shows a monthly breakdown.
Curious about Visible's track record in addressing complaints within the Telecom category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Visible. To amplify the impact of your complaint, please use our complaint form.
If you want to reach out to Visible through their own website, you can use their contact form.
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Helpful experiences shared by verified Visible customers. Search, discuss and connect with other people in our community.
Complaint from OD1958 on 02 December 2023 about Visible.
I HAVE BEEN ON MESSENGER, CHAT,AND FACEBOOK WITH VISIBLE SINCE 2:30AM, SATURDAY, DECEMBER 2,2023. VISIBLE TOLD ME TO REMOVE MY E SIM CARD AND THEY WOULD RE-DOWNLOAD IT SO I WOULD HAVE A STRONGER SIGNAL. I REMOVED THE SIM... Read more
Complaint from LJX on 19 March 2023 about Visible.
I was notified of mandatory need to upgrade service. I chose plan, was sent a new SIM card. I installed SIM card, was unable to connect to network and could not make or receive calls or text or use hotspot... Read more
Complaint from Gaudencia Betancourt Martinez on 21 February 2023 about Visible.
First that the policy states 60 days it “automatically” unlocks Then on February 202023 they tell me I have to wait until March 4th, almost 2 weeks! I bought the phone On Mid December of 2022, I believe it was the... Read more
Complaint from courtmonster9@gmail.com on 15 January 2023 about Visible.
I reached out through Facebook because I kept getting an error message when I tried to reach visible. I was told certain internet companies have blocked visible and I would have to use a public server in order to reach... Read more
Complaint from Khlambl on 28 November 2022 about Visible.
Switch to visible wireless 12:00pm 112622. Realized I couldn’t submit my promo code to get 15.00 off my bill first 3 months. Tried contacting their chat service 8 times over several hours. Never ever got a chat. I decided to... Read more
Complaint from jefflafave on 06 October 2022 about Visible.
After waiting in the chat queue for 90 minutes, Visible worked my issue for another 70 minutes. The issue is that I can not receive or make phone calls. I was told that there was an issue on... Read more
Complaint from nick.dclinc@protonmail.com on 01 July 2022 about Visible.
i purchased a phone (Motorola one 5G UW ace) in april 2022. visible advertised a rebate of $200 for a $240.00 phone purchase. Redeeming would be via email after 3 months of payments. I chatted (only way to communicate) 3... Read more
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