Visible complaint: lied about rebate

Name: lied about rebate
Item: Visible
Author: nick

Open 1 Jul 2022 139 views Telecom

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Filed 1 Jul 2022 by nick

i purchased a phone (Motorola one 5G UW ace) in april 2022. visible advertised a rebate of $200 for a $240.00 phone purchase. Redeeming would be via email after 3 months of payments. I chatted (only way to communicate) 3 different times after the 3 months. the first and second chat said i would be getting an email and to keep looking. the third chat said i did not qualify for the rebate. I was told during first chat to refer to chat 03414841 when contacting them further.

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Case details

Status: Open
Company: Visible
Filed: 1 Jul 2022
Desired resolution: honor their rebate of $200.00
Problem: Advertised phone rebate not honored
About: phone rebate
At stake: $200

Progress

Filed
Company notified
Company replied
Resolved

1 Jul 2022 Complaint filed and published
1 Jul 2022 Message from Bizzy: we notified Visible about this complaint.

See all 7 Visible complaints

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