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Visible complaint: Unable to resolve problem or cancel account since installation of new SIM Card

Resolved 28 views Telecom
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Filed 19 Mar 2023 by Linda

I was notified of mandatory need to upgrade service. I chose plan, was sent a new SIM card. I installed SIM card, was unable to connect to network and could not make or receive calls or text or use hotspot on phone. Before upgrade, all was working, Since then, I have spent hours lost in Chats with an open case 04992989.

But I am now stuck in an endless loop. In order to continue chat, I need to sign into existing account on Visibile, for which they send an SMS code to you guessed it, the existing phone number from which I cannot access it. Visible has no voice support at all, just Chat. All I want to do now is end my service with them and cancel autopay for service. But I cannot get into my account anymore because I cannot get the RMS code to verify my identity.

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