My complaint:
We had just arrived at the San Diego airport when we ordered an Uber. My husband saw that it was a silver Toyota, so he asked the driver if his name was Esteban (our driver’s name per the app) and he responded in the affirmative. We had gotten about ten minutes away when he realized that we were NOT the fare he was supposed to take. He said he didn’t want to get in trouble, so he had to take us back to the airport and get us with the correct driver. That added some 20 minutes to an already long drive, and he hurried us out of the car and sped away. We never got his name, and in the haste, I left my phone in his backseat. As it was on Airplane mode, it wouldn’t ring. I am infuriated that this happened, as I have would not have left it had we not been pushed out of the car. Of course, our driver did not know who the other guy was, and was unable to assist.
Suggested solution:
I would have liked to speak with a real person about how to track down my phone. While I understand that our first driver didn't want to get in trouble, as he stated several times, I am quite irritated that this error meant he neglected to put us in the system. Not knowing his name didn't help either. There should be some sort of lost and found function, or the company should mandate that even mistakes get logged in the system. If this is not remedied, it will be Lyft forever.
