Uber complaint: Very poor service

Name: Very poor service
Item: Uber
Author: Tom

Open 13 Sep 2021 162 views Public Transport

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Filed 13 Sep 2021 by Tom

I finished work at 23:00 and at 23:10 I requested an Uber, it is now 00:55 and I am still waiting, I have watched my request get passed round many cars and none are accepting, 7 drivers have accepted but cancelled on me either before they set off or when they were half way here, I am really not happy about this as I am back at work at 08:00 in the morning and am still not home

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Case details

Status: Open
Company: Uber
Filed: 13 Sep 2021
Desired resolution: All the drivers in the Leeds area need to be told to accept requests and stick to them, don't forget if we have to cancel on them we have to pay a charge so why is it they can get away with treating us like this?
Problem: Seven drivers cancelled, no ride for hours
About: ride request

Progress

Filed
Company notified
Company replied
Resolved

13 Sep 2021 Complaint filed and published
13 Sep 2021 Message from Bizzy: we notified Uber about this complaint.

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