Turkish Airlines complaint: Denied Boarding Flight TK-721 from Mumbai to Istanbul

Hello,

I was denied boarding flight TK-721 PNR SPB7MI on 111222 from Mumbai, on the grounds that my UK multiple-entry visa on which I was to travel to my final destination Cancun, Mexico has to be a used visa and not a newly issued visa which is totally incorrect. The airline staff was not at all aware of the visa requirements of the Mexican Embassy, which clearly states on their official website, (https:embamex.sre.gob.mxindiaindex.phpconsularesvisas) that anyone with a valid multiple-entry UK, USA, Canada, Schengen, and Japan visas can travel to Mexico freely without obtaining a Mexican visa. I tried to explain to them but they refused to listen. I also have an email clarification from the Mexican Embassy in India about the same which I can share with you for your reference if you may need it.

I was so helpless and forced to cancel as I had no other choice but to seek a refund of both my onward and return tickets with them at the check-in counter in Mumbai airport on the date of boarding i.e. 11122022 which they agreed to process and promised me to update their records accordingly for cancellation and refund, and asked me to follow up with EaseMyTrip, from whom I had booked this ticket, for a refund. However, after further following up with EaseMyTrip, I understand that Turkish Airlines now saying that it was a No Show and hence they cannot refund the money, which is totally rubbish and absurd and totally unacceptable. I believe this airline has a great reputation and goodwill worldwide. but I never expected this kind of behavior and harassment and scamming passengers in the name of cancellations and No Shows. I request you to please help me arrange for a full refund of both my onward and return tickets fare at the earliest and also compensate me for all the losses and trauma this has caused for spoiling my vacation plans for the fault of their own uninformed and ignorant staff.

Thank you,
Ramesh