While Tru by Hilton generally offers comfortable and affordable lodging experiences, complaint data from our community has highlighted significant issues related to customer service. Common complaints include disrespectful management and instances where staff have yelled and used racial slurs towards guests.
To avoid these issues, we recommend customers document their interactions with staff and immediately report any disrespectful behavior to higher management or corporate offices. Keep detailed records of incidents, including dates, times, and names, and consider reaching out to customer support for further assistance.
Do you have a dispute or had a bad customer experience with Tru by Hilton? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Tru by Hilton.
Our sentiment meter has detected that Tru by Hilton complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Tru by Hilton, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on October 31, 2025
We have received 0 complaints about Tru by Hilton over the last 12 months. The graph below shows a monthly breakdown.
Curious about Tru by Hilton's track record in addressing complaints within the Hotels / Motels category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Tru by Hilton. To amplify the impact of your complaint, please use our complaint form.
The corporate office of Tru by Hilton is located at 7930 Jones Branch Dr Ste 1100, Mc Lean, Virginia, 22102, United States. You can contact the customer service of Tru by Hilton by calling +1-703-883-1000. If you want to reach out to Tru by Hilton through their own website, you can use their contact form.
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Helpful experiences shared by verified Tru by Hilton customers. Search, discuss and connect with other people in our community.
Complaint from Hallmark on 28 November 2023 about Tru by Hilton.
My brother was getting breakfast and as soon as he picked up a plate, the front desk employee started yelling in his face. My brother asked him kindly what the issue was, and the employee accused him of not being... Read more
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